Cancellation & refunds
Last updated: August 2026
You pay after the repair, in person — so there's rarely anything to refund. Here's how we handle each situation anyway.
Cancelling before the technician sets out
Free, always. Nothing has been paid, so there's nothing to return. Call or WhatsApp us on +91 96658 22745 and we'll cancel it.
Cancelling after the technician has travelled to you
If a technician has already reached your address and the repair is called off, we may ask for a visit fee to cover their time. We'll always tell you that amount when we confirm the booking on the phone — never after the fact.
If you're not happy with the repair
Check the phone before the technician leaves. If something isn't right, say so there and then and they'll fix it before taking payment. If a problem shows up later and it's covered by the warranty, we come back and put it right at no cost.
If we can't fix it
If we can't complete the repair we said we would, you don't pay for it. If you've already paid and we then fail to make it right under warranty, we refund what you paid for that repair.
How refunds are paid
Since payment is taken in cash or by UPI in person, refunds go back the same way — usually a UPI transfer within 2 working days of us agreeing it.